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Privacy Policy

TaxForcePro — Privacy Policy

Last Updated: August 13, 2025

This Privacy Policy describes how TaxForcePro ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website, tax preparation software, and mobile applications (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our Service.

1.1 Personal Information You Provide to Us

Contact Information: Name, email address, postal address, phone number.
Account Information: Username, password, security questions and answers.
Financial and Tax-Related Information: Income, deductions, credits, bank account details, Social Security Number (SSN), Employer Identification Number (EIN), and other sensitive financial data necessary for tax preparation.
Communication Data: Information you provide when contacting customer support, sending feedback, or participating in surveys.

1.2 Information Collected Automatically

Usage Data: IP address, browser type, operating system, pages viewed.
Device Information: Device model and unique device identifiers.
Cookies and Tracking Technologies: We use cookies and similar technologies; some parts of the Service may not work if cookies are disabled.

2. How We Use Your Information

To provide and maintain the Service.
To process tax returns and electronic filing.
To manage your account (authentication and security).
To communicate service-related messages and optional marketing (opt-out available).
For support, personalization, analytics, fraud prevention, and legal compliance.

3. How We Share Your Information

Service Providers: payment processors, hosts, support vendors.
Tax Authorities: IRS and state tax authorities for filing.
Affiliates & Partners: e.g., TaxSlayer Pro, CrossLink Tax.
Legal Reasons: required by law or valid requests.
Business Transfers: in a merger or acquisition.
With Your Consent: when you explicitly agree.

4. Data Security

We use reasonable security measures (encryption, access controls, secure storage). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

5. Data Retention

We retain personal information as necessary for the purposes in this policy and to meet legal obligations (tax compliance, disputes).

6. Your Data Protection Rights

Right to Access
Right to Rectification
Right to Erasure (Right to be Forgotten)
Right to Restrict Processing
Right to Object
Right to Data Portability
Right to Opt-Out of Sale (CCPA)

To exercise rights, contact us below. We may verify identity before responding.

7. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect data from anyone under 18; parents/guardians should contact us to remove data if needed.